The importance of managing change
So many change quality efforts fail because too much effort is put into the technical change while not enough effort is put into ensuring acceptance of the quality effort. Resistance is to be expected. Thus, the need for the quality effort must be established and a vision of what a Six Sigma organization looks like must occur. A key element of the change initiative is mobilizing commitment to the Six Sigma organization. This means identifying the sources of resistance to Six Sigma and planning a strategy to overcome that resistance is important.
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